Red Baron on Why It Invests in Technician Training and 600,000 Parts in Stock

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Red Baron, which runs over 300 stores nationwide in Japan, detailed its post-purchase support system. Its Technical Center, opened in 1999, trains new hires, over 70% of whom start with no maintenance experience, through a three-month, roughly 500-hour program. The company stocks 600,000 parts across about 3,700 models and dismantles 3,000 vehicles a year to recover reusable parts.