Kawasaki Plaza Tops Customer Satisfaction — GMO Survey of Motorcycle Brand Specialty Stores

If after-sales service is factored into the score, it's a good indicator of how strong the dealer network really is.

The depth of specialized knowledge you get at an exclusive dealership probably ties directly into the quality of the buying experience.

I'm curious where other brands' dedicated dealers actually ranked.

The fact that an exclusive-dealer setup pays off this much in ratings is a lesson other manufacturers could learn from.

Having actually used a Kawasaki Plaza myself, the polish of their customer service tracks with this result.